Our Approach:
Care Compatibility Index

At Lumiere Disability Services, we believe quality care starts with the right match. Our Care Compatibility Index is a person-centered tool that thoughtfully pairs individuals with support staff based on shared values, communication styles, cultural backgrounds, and emotional needs.

Key Factors We Assess

Language & communication
Culture & spiritual beliefs
Personality & interests
Daily routines & lifestyle
Emotional & sensory needs
Relevant life or care experience

Why It Matters

Matching based on deeper compatibility helps build trust, respect, and stability. It empowers individuals to choose who supports them, reduces conflict and turnover, and leads to stronger, safer relationships for everyone involved.

How It Works

We gather personal preferences at intake, involve families in match reviews, train staff accordingly, and adjust matches as needs evolve. The result? Stronger relationships, safer environments, and care that truly fits.

About Us

Empowering Belonging & Supporting Growth

At Lumiere Disability Services, we believe every person—regardless of ability or heritage—deserves the opportunity to thrive, feel connected, and live with dignity.
We shine a light on the journeys of individuals with disabilities by providing culturally responsive, person-centered support rooted in empathy, community, and purpose.

Through personalized care and meaningful connection, our approach fosters belonging, independence, and full citizenship in Alberta’s diverse communities.

Our Mission

Our mission is to deliver high-quality, culturally responsive, and person-centered disability supports that reflect the rich diversity of Alberta’s communities. We honor every heritage and empower individuals to direct their own lives through flexible, inclusive, and trauma-informed services. Grounded in the principles of Alberta’s PDD program, we promote independence, safety, and meaningful community participation — all delivered by skilled, trained staff who serve with heart, humility, and deep respect for each person’s story.

Our Vision

Lumiere Disability Services envisions an Alberta where all individuals—regardless of ability, cultural background, or life experience—are empowered to live with dignity, independence, and belonging. We imagine communities where every person has the support they need to contribute meaningfully, exercise choice and control, and be fully seen for who they are. As a source of warmth, growth, and connection, we strive to walk alongside individuals and families on their unique journeys of thriving.

Our Team

Jordan Parker

Position / Role

Max Johnson

Position / Role

Drew Carlyle

Position / Role

Morgan James

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Our Values

At Lumiere Disability Services, our work is grounded in values that honor the dignity, diversity, and potential of every person we support. These values guide how we build relationships, deliver services, and grow as a team and community partner.

We deeply listen and center the voices of those we support. Every service begins with the whole person — their identity, culture, history, and hopes.

Co-create supports with individuals and their families.

Adapt services to honor cultural beliefs and lived experiences.

Promote dignity, self-determination, and independence.
We believe innovation grows through meaningful connection. We actively partner with families, cultural leaders, and community organizations to build inclusive solutions.

Partner with diverse community groups

Engage in honest, cross-cultural dialogue

Lead initiatives that reflect Alberta’s population
We are committed to a culture of curiosity, humility, and learning. We grow together through reflection, feedback, and community wisdom.

Host staff learning circles and family forums

Share promising practices and case studies

Learn from challenges and celebrate growth
We stay responsive to evolving needs, always rooted in our core values.

Embrace uncertainty with flexibility and care

Confront structural barriers with determination

Balance vision with day-to-day realities
We stay responsive to evolving needs, always rooted in our core values.

Evolve services as personal or societal needs shift

Stay informed on emerging policies and trends

Foster a culture of listening and innovation
Trust is built through consistent, ethical action. We are accountable to the people we serve and each other.

Communicate clearly and follow through

Uphold professional and trauma-informed standards

Welcome feedback and take responsibility
We work to dismantle systemic barriers and create space for everyone — especially those historically excluded — to thrive.

Center equity in leadership, hiring, and design

Amplify marginalized voices and cultural strengths

Actively advance anti-racism, reconciliation, and fairness